Terms of Service

By accessing or using IG Exporter, you confirm that you are at least 18 years old, have authority to accept these Terms for yourself or an organization you represent, and agree to these Terms of Service and the Privacy Policy. If you do not agree, do not use the service.

IG Exporter is a web tool that checks public Instagram profile information, presents an export estimate, can prepare publicly available follower data as a CSV file, and can compare complete public follower-list snapshots over time. The available fields, row count, and completeness depend on the public account and data availability.

The service is designed for publicly accessible information. It does not ask for your Instagram password or require you to connect an Instagram account. Private accounts cannot be exported through the current workflow.

You may use the service for lawful purposes such as audience research, influencer marketing, and competitor analysis. You must not use it to harass people, facilitate discrimination, violate privacy or data-protection rights, send unlawful messages, evade technical controls, overload the service, or break applicable law or platform rules.

You are responsible for the usernames you submit, your reason for processing exported information, the security of downloaded CSV files, and any later use or sharing of the data. You must obtain any permissions and provide any notices required by law.

IG Exporter currently describes two kinds of paid plans: one-time export packages and a monthly subscription. Plan names, prices, billing periods, and row allowances are shown before checkout. An export allowance is a product limit, not a promise that every requested row will be available.

Each purchase of a Starter Export Pack or Advanced Export Pack is a separate one-time transaction that you expressly authorize at checkout for the amount displayed. These packages do not automatically renew, automatically recharge, or authorize later recurring charges.

If you choose Pro Monthly, you expressly authorize the amount shown at checkout to be charged each monthly billing period. The subscription automatically renews at the end of each billing period and recurring charges continue until the subscription is cancelled.

Payment processing is provided by Waffo Pancake. Full payment card information is handled by the payment processor and is not stored on IG Follower Exporter's servers.

Free plan

Free usage costs $0. Because no payment is collected for free usage, there is no payment to refund.

One-time Export Packs

A full refund for a Starter Export Pack or Advanced Export Pack may be requested within 7 calendar days of the original purchase if the paid export allowance from that purchase has not been used.

Once use of the paid export allowance from that purchase has started, the purchase is generally not refundable except where applicable law requires otherwise. Each purchase is separately authorized at checkout, has no automatic renewal, and creates no recurring charge.

Pro Monthly

For a first Pro Monthly subscription, a full refund may be requested within 7 calendar days of the first charge if none of the paid export allowance for that billing period has been used. This is a 0% paid allowance usage threshold.

If any paid allowance for the billing period has been used, that billing period is generally not refundable except where required by law or where there is a confirmed billing error. A billing period that has started following a normal recurring renewal is generally not automatically refundable.

Duplicate or incorrect charges

Duplicate charges or confirmed billing errors are eligible for a full refund of the incorrect charge.

Statutory rights

Nothing in this policy limits refund, withdrawal, or other consumer rights that cannot lawfully be excluded.

How to request a refund

You can submit a refund request through the Waffo Consumer Portal. Enter the email used for the purchase, use the email magic link to sign in, and request a refund for an eligible payment.

You can also email [email protected]. Include the purchase email, transaction or order ID if available, and the reason for the request. Do not send a card number, CVV, or other complete payment-card credentials.

Refund timing

We aim to acknowledge refund requests within 2 business days. Eligible approved refunds will normally be submitted for processing within 5–10 business days. The time for funds to appear on the customer's payment method may depend on the payment processor, card network, and financial institution.

Pro Monthly automatically renews monthly until cancelled. By subscribing, you expressly authorize recurring monthly billing at the amount shown at checkout. You may cancel at any time through the online Waffo Consumer Portal.

Enter the email used for the purchase and use the Waffo Pancake email magic link to manage or cancel the subscription online. You can also email [email protected] for cancellation assistance, but email is not the only cancellation method.

Cancellation prevents future renewals. The current paid billing period remains active until its scheduled end. Cancellation does not automatically create a refund; refund eligibility is determined by the Refund Policy above.

IG Exporter relies on third parties to operate, including services that supply public Instagram data, Cloudflare Turnstile for bot verification, Vercel for hosting and web analytics, and Waffo Pancake for checkout and payment processing when paid plans are offered. Your use of those services may also be governed by their own terms and policies.

IG Exporter is an independent tool. It is not affiliated with, endorsed by, sponsored by, or operated by Instagram or Meta. Instagram and Meta names and marks belong to their respective owners.

The service may be interrupted, limited, or changed. Public profile data can be incomplete, delayed, unavailable, or different from information displayed elsewhere. Estimates are not guarantees: data availability, configured limits, and time budgets can change the number of rows exported.

The IG Exporter website, original branding, interface, and software are protected by applicable intellectual-property laws. These terms do not transfer ownership of the service or third-party content to you. You retain responsibility for data and materials you lawfully provide or download.

Access may be limited or suspended when reasonably necessary to protect the service, third parties, or other users; to respond to legal obligations; or to address suspected misuse. You may stop using the service at any time.

The service is provided on an “as available” basis. To the extent permitted by law, no warranty is made that every profile will be available, every export will be complete, or the data will be accurate or suitable for a particular purpose. Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

To the extent permitted by law, IG Exporter will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of data, profits, opportunities, or goodwill arising from use of or inability to use the service. Liability that cannot legally be limited remains unaffected.

These terms may be updated as the service, providers, or legal requirements change. The revised version will be posted on this page with an updated date. Continued use after a change means you accept the revised terms to the extent permitted by law.

For general support, billing questions, refunds, or cancellation help, email [email protected]. Subscriptions, orders, refund requests, invoices, and billing details can also be managed through the Waffo Consumer Portal.